3-Part Customer Service IS NOT Customer Experience Workshop

The Customer Service IS NOT Customer Experience workshop gives delegates the insights needed to understand the practical and emotional differences between customer service and customer experience. Understanding the difference can lead to more repeat customers and improved brand perception.

This 3-part workshop will cover:-

Week 1 – 2nd September 9.30-12.30

Discover the difference between Customer Service and Customer Experience - understand what separates Customer Service from Customer Experience and why that distinction matters now more than ever.

Week 2 – 9th September 9.30-12.30

Learn to Lead with Customer Experience - develop the mindset and tools to implement meaningful, lasting improvements to every touchpoint in your customer's journey

Week 3 – 16th September – 9.30-12.30

Shift from Service to Experience - how to move beyond basic service delivery and build a culture where customer experience is everything.

Who should attend?

This customer experience workshop is designed for professionals responsible for shaping, optimising, and delivering a cohesive and emotionally engaging journey across all touchpoints of your business. The workshops are perfect for leaders, marketing and brand teams, user experience designers, operations, customer success teams and process improvement team leaders.  Business owners and team members in Leicester and Leicestershire looking to improve profitability and grow their business through being able to demonstrate and outstanding customer experience then this is for you.  

This workshop is delivered by Rhonda Olsen. Rhonda has a 25-year career in building global sales, supply chain and operations in more than 25 countries. Rhonda is passionate about working and supporting start-ups and SMEs who have the ambitious drive to grow their business.  As a trained trainer and executive and business coach, Rhonda is versed in client engagement strategies and customer experience (CX).

This free workshop is funded by the UKSPF and Leicester City Council.